Cancellation Policy

Thank you for shopping at 14CenturyFashion. We strive to ensure you are fully satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Returns

You have [30] calendar days from the date you receive your item to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.

Be in the original packaging with all tags attached.

Include proof of purchase (invoice or order number).

Items that cannot be returned:

Gift cards

Final sale items

Customized or personalized products

Underwear / intimate apparel (for hygiene reasons)

2. How to Return an Item

To start a return, please contact us at:

📧 Email: mail@14centuryfashion.com
📞 Phone: 7337214139

Please include your order number and reason for return. Our team will send you a return authorization and instructions within 1–3 business days.

You may be required to ship the item back to:

3. Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method within 5–10 business days.

Refund amounts may be reduced by original shipping charges (if applicable).

Please note your bank or credit card company may take additional time to post the refund.

4. Exchanges

We only replace items if they are defective or damaged. If you need a different size or item, please contact us at:
📧 [your support email]

5. Late or Missing Refunds

If you haven’t received a refund:

Check your bank account again.

Contact your credit card company — it may take time before your refund is officially posted.

Contact your payment provider (e.g., PayPal).

Still need help? Email us: mail@14centuryfashion.com

6. Shipping Returns

Unless the return is due to our error, the cost of return shipping is the responsibility of the customer.

We recommend using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item without tracking.