Refund & Return Policy

At 14 Century Fashions, we are committed to delivering high-quality fashion and a smooth shopping experience. Please read our policy carefully to understand how refunds, returns, and exchanges are handled.

1. Return Eligibility

You may request a return or refund if:

The request is raised within 7 days of receiving your order.

The product is unused, unworn, unwashed, and free from stains, odors, or damage.

All original tags, labels, and packaging are intact.

The item was purchased at full price (not discounted or on sale).

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

Items purchased during sale, clearance, or promotional campaigns

Gift cards or store credits

Customized, altered, or made-to-order items

Items returned after the 7-day return window

Products damaged due to misuse, negligence, or improper care

3. Exchange Policy

Exchanges are subject to stock availability.

Only size exchanges are allowed for eligible products.

Exchanges must be requested within 7 days of delivery.

If the replacement item is unavailable, a refund or store credit may be offered at our discretion.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect:

Notify us within 48 hours of delivery.

Provide clear photos or videos showing the issue and original packaging.

Once verified, we will offer a replacement, refund, or store credit, depending on availability.

Failure to report such issues within 48 hours may result in rejection of the claim.

5. Refund Process & Timeline

After the returned product is received and inspected, eligible refunds will be processed.

Refunds will be issued to the original payment method used at checkout.

Processing time: 7–10 business days after inspection.

Bank processing times may vary and are beyond our control.

6. Shipping & Handling Charges

Shipping fees are non-refundable.

Return shipping costs are the responsibility of the customer unless the return is due to our error.

We recommend using a trackable courier service, as we are not responsible for lost or delayed return shipments.

7. Order Cancellation Policy

Orders can be canceled before dispatch only.

Once an order has been shipped, it cannot be canceled and must follow the return process.

Refunds for canceled orders (before dispatch) will be processed within 5–7 business days.

8. Store Credit (If Applicable)

In some cases, refunds may be issued as store credit, which:

Is valid for a specified period

Can be used for future purchases on our website

Is non-transferable and non-redeemable for cash

9. Policy Changes

14 Century Fashions reserves the right to modify or update this policy at any time. Changes will be effective immediately upon posting on the website.